Privacy, Terms & Store Policies

01. Privacy & Personal Data Framework

This statement details our operational protocols concerning the processing, safety, and collection of personal user details interacting with our online shop [11].

Information Gathering Profiles

When you navigate our storefront, configure a private user profile, or finalize a trade execution, we log essential consumer attributes including your Full Legal Name, active Delivery Addresses, contact Email channels, operational Mobile Strings, and ambient network footprints (such as browser details, cookie structures, and IP addresses) [11].

Utilization of Customer Records

• Your profile parameters are processed strictly to track your orders, issue logistical tracking text blocks, verify addresses, and provide responsive client troubleshooting [11, 12].
• Your critical identification records are never sold, bartered, distributed, or leaked to third-party commercial databases for outside marketing or profit ventures [13]. Access is given exclusively to our partnered delivery channels and security modules solely to complete your checkout process [11].

02. Account Registration & Membership Terms

Establishing an account profile provides access to direct manufacturing updates, custom request records, and smooth future checkout processing.

Information Accuracy Commitments

Users are legally required to provide entirely truthful, comprehensive, and up-to-date data strings during profile registration. Because our industrial items are built exclusively for you, providing incorrect name strings, unreachable phone data, or false physical maps will severely halt our production pipelines and lead to order drops.

Credential Accountability & Security

Account holders carry exclusive responsibility for securing their login profiles and passwords. Seating Solution cannot accept any operational or financial liabilities stemming from unauthorized purchases or system activities resulting from compromised credentials prior to our support team receiving a formal alert block from you.

Profile Restrictions & Blacklisting

The company retains full unilateral authority to permanently freeze, limit, or delete consumer profiles that show fraudulent activity patterns, provide fake addresses, or repeatedly reject cash-on-delivery shipments at their doorstep.

03. Checkout & Made-To-Order Commitments

Unlike standard trading operations, we do not maintain warehouses of pre-assembled, depreciating stock. Every furniture unit is engineered, welded, and styled fresh from raw components specifically for you.

The Production Commitment

When you click "Place Order" via our checkout portal, you are not merely placing a hold on an item. You are submitting a formal mandate authorizing our factory floors to immediately cut structural steel panels, allocate solid wood pieces, and prepare precision powder-coating lines for your specific build layout.

Mandatory Telephone Verification Protocols

• To protect our manufacturing infrastructure from malicious entries or material waste, **no production line will start until your checkout passes our phone check.**
• Our client management unit will reach out via standard call or WhatsApp shortly after checkout. Unverified checkouts where the buyer is unreachable or does not confirm the order within **48 hours** will be canceled automatically.

04. Return, Refund & Cancellation Policy

Because raw materials are cut and prepared rapidly to meet logistical timelines, we implement a strict policy boundary regarding cancellations and refunds:

The 24-Hour Cutoff Boundary

• Purchasers possess a strict window of **exactly twenty-four (24) hours** from the exact time of checkout placement to request order changes, scale tweaks, or absolute cancellation [14].
• Beyond 24 Hours: Once this window passes, your order is locked into factory production. No structural adjustments, item changes, or cancellation requests can be authorized or accepted under any circumstances.

Defect Protection & Replacement Allowances

• Because we are heavy-duty industrial manufacturers offering direct-to-consumer factory pricing, we do not accept returns or order cancellations due to change of mind, spatial tracking miscalculations, or subjective decor preferences.
• If an item exhibits legitimate structural manufacturing flaws or verifiable transit damage, you must notify our customer support team within **48 hours of delivery** with clear unboxing videos and photographic evidence. Approved structural errors will be solved via repair runs or full component replacements entirely at our team's discretion [14, 16].

Natural Material Disclaimers

Our designs fuse high-strength structural iron with natural or seasoned wood elements. Because these materials carry organic variations, minor features like natural wood grain directions, subtle shifting tones, or microscopic texture spots in industrial powder-coated finishes are standard markers of genuine factory builds and do not constitute manufacturing faults or reasons for delivery rejection.

05. Shipping & Cash On Delivery (COD) Rules

We work tirelessly to transport factory goods safely across domestic destinations. Please review our shipping liability framework carefully [17]:

Strict Cash on Delivery (COD) Framework

• No Advance Payments: We provide maximum convenience by operating strictly on a Cash on Delivery (COD) basis.
• Payment Obligation: By completing checkout, you explicitly agree to hand over the exact invoice amount in cash to our logistical courier team before or at the immediate time of unloading the furniture.
• Fake Order Penalties: Malicious checkouts or refusing delivery at the doorstep without a valid, pre-approved structural fault will result in immediate blacklisting from our store, and your contact and address details will be shared across regional B2B factory networks.

Logistical Timelines & Exclusions

• Maximum Delivery Time: Standard shipping takes a **maximum of 15 business days** following factory completion and courier dispatch [17]. Actual transit times depend heavily on regional locations and item weight parameters [14, 17].
• Liability Exemptions: While we guarantee handoffs to premium transport firms, Seating Solution explicitly disclaims any liabilities for delivery delays caused by external events outside our direct oversight [17]. This includes severe weather events, highway blockades, political protests, fuel strikes, or carrier delays [17].